Emotional Wellbeing

12 Mar

If you’re happy, your customer is too

Do you work in a Sydney call centre, and want to keep your customers happy? Well a study has found there’s a strong link between how happy an organisation’s workers are, and how happy their customers are. The research – lead by Heiner Evanschitzky from Aston University –...

12 Mar

Creating laughter at work

Did you know the average four-year-old laughs 300 times a day, and a 40-year-old only four? Depressing huh? While this statistic can’t be conclusively verified, we do know one thing for sure: kids laugh heaps more than we do. We also know that our laugh quota is...

12 Mar

Three tips to reducing stress at work

Working in a contact centre can be pretty stressful right? Often referred to as the silent killer, stress can have a whole bunch of nasty side effects that can impact your health, your work, your relationships and even your sleep habits! So want to know the good...