FuturePeople | Emotional Wellbeing

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Emotional Wellbeing

17 Mar

Do you know there are seven EI traits of highly successful contact centre agents?

87% of contact centre managers agree that emotional intelligence (EI) and EI-related skills are crucial characteristics of long-term contact centre staff however 25% of managers’ report they are already facing skill shortages. The good news is that emotional intelligence is something that can be tested in the...

17:04 / Emotional Wellbeing / Engage

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26 Nov

Secrets of the World’s best Medium Size Contact Centre

What do you like about working in contact centres? I love dealing with people and the kind of people in contact centres are ‘people people’. They’re these great characters that you get to talk to every day. What’s more, everyone is going through the same thing...

11:03 / Emotional Wellbeing / Engage

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26 Sep

Recruit Best-fit Contact Centre Talent using the latest Asessment Centre technologies

Don't rely on gut-feel when it comes to recruiting right-fit talent for your contact centre. Do you currently recruit for right-fit talent that exhibit both the technical and psychological skill-sets required on the new front line? Do you test & assess for the propensity to be engaged...

11:43 / Emotional Wellbeing / Recruit

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19 Sep

What's your MODE of Conversation?

A contact centre employee may have anywhere between 60 to 120 conversations a day. They are the first point of contact with the customer and represent the front line of the organisation - it's no surprise that they directly impact the bottom line...

09:29 / Emotional Wellbeing / Engage

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22 May

Watch the emotional intelligence webinar recording

On 11th April, FuturePeople CEO Linda Simonsen and Genos International CEO Dr. Ben Palmer hosted a webinar called Emotional Intelligence: Turn your contact centre sleepwalkers into rockstars, which covered the importance of introducing and practicing emotional intelligence in a call centre environment. Thank you to...

16:06 / Emotional Wellbeing / Engage / Recruit

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Emotional Wellbeing

Do you know there are seven EI traits of highly successful contact centre agents?

Secrets of the World’s best Medium Size Contact Centre

Recruit Best-fit Contact Centre Talent using the latest Asessment Centre technologies

What's your MODE of Conversation?

Watch the emotional intelligence webinar recording

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