Engage Archives - FuturePeople
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05 Jul

Mastering Customer Engagement

We are all customers. Whether it’s filling up your car at the local service station or buying your morning soy latte at the café around the corner. And what morning isn’t made by a barista remembering your order. Then when arriving at work, we can...

12 Apr

Develop the Emotional Fitness of your people

In the digital age, organisations are increasingly relying on technology to automate transactional tasks. Meanwhile, customers are demanding human ‘touch points’ when the limits of self-service have been reached. There is an expectation that the person in the store or on the other end...

13 Feb

How to ‘Future Proof’ Your Career!

While there will always be job-specific skills that an employer is looking for, most companies today will be looking at your overall ‘employability’ and some of your ‘soft’ skills. In today’s competitive job market, these types of skills often relate to your level of ‘Emotional...

16 Dec

Future place of work – what does this look like in 2017

In today’s fast-paced, ever-changing business world, what does the workplace of the future look like? In Australia, we are poised on the brink of further disruption and transformation, as we move from a traditional 9-to-5 workforce to a fluid, flexible and digitalised workforce underpinned by...