The results of our 2015 industry report suggest that there is a gap between conversation and reality when it comes to employee and customer engagement....
Welcome to FuturePeople's Heart-to-Heart series. Antoine Casgrain, Head of Wealth Direct Services, NAB, speaks about his experiences with FuturePeople and his work in frontline staff and customer engagement and emotional intelligence. Click here to watch the full interview....
Client Blog: Recruiting gig workers for the front line - possible or not?
Whether we are talking about in-person customer service, call centres, or remote IT support, your front line employees are the face of your company. These workers are the cornerstone of your business...
In a customer-centric world, it is not enough to find someone with the necessary skills for the job, but to find someone with the necessary emotional competencies to do the job well. Especially in terms of frontline staff, it is important to present your customers with talent that are empathetic,...
Do you enjoy working with people, are a team player, and have strong communication skills? You may have some of the hallmarks of being a Super-Agent – the customer service agent of the future who is Emotionally Intelligent, resilient and self-aware, and highly sought-after by recruitment professionals.
Why? These remarkable...
