Articles

The latest articles

Our articles bring you detailed information about front line engagement, direct from our experts.

12 Mar

If you’re happy, your customer is too

Do you work in a Sydney call centre, and want to keep your customers happy? Well a study has found there’s a strong link between how happy an organisation’s workers are, and how happy their customers are. The research – lead by Heiner Evanschitzky from Aston University –...

12 Mar

Creating laughter at work

Did you know the average four-year-old laughs 300 times a day, and a 40-year-old only four? Depressing huh? While this statistic can’t be conclusively verified, we do know one thing for sure: kids laugh heaps more than we do. We also know that our laugh quota is...