Articles

The latest articles

Our articles bring you detailed information about front line engagement, direct from our experts.

12 Mar

Work-life balance: what employees want

Research conducted by Charles Sturt University has found workers who are offered flexible employment arrangements respond more positively, leading to a stronger relationship between managers and employees. The findings reflect those of FuturePeople’s new white paper, The Flexibility Report: Unlocking the Full Potential of Flexibility in Australian...

12 Mar

Three tips to find your focus

The Internet. Probably one of the single greatest inventions of our time, but also one the single greatest distractions. It has the ability to provide us information on just about anything, and stay connected with just about anybody. But it can also fill our day...

12 Mar

If you’re happy, your customer is too

Do you work in a Sydney call centre, and want to keep your customers happy? Well a study has found there’s a strong link between how happy an organisation’s workers are, and how happy their customers are. The research – lead by Heiner Evanschitzky from Aston University –...