12 Mar

Three simple ways to boost your career

No matter what job you’re in or where you are in the ‘pecking order’, there’s always some simple things you can do to advance your career, or improve your status (and pay rise prospects) with your current employer…here’s three.   1) Become an expert This doesn’t mean you...

12 Mar

Customer Service Tips

If Mother Teresa were a customer service agent… She’d definitely know she was on the front line. After all, you’re the first person a customer ‘meets’ – even if it’s on the phone. In fact, someone who’s satisfied with their contact centre experience is a whopping 174%...

12 Mar

Three tips to reducing stress at work

Working in a contact centre can be pretty stressful right? Often referred to as the silent killer, stress can have a whole bunch of nasty side effects that can impact your health, your work, your relationships and even your sleep habits! So want to know the good...