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Blog

12 Apr

Develop the Emotional Fitness of your people

In the digital age, organisations are increasingly relying on technology to automate transactional tasks. Meanwhile, customers are demanding human ‘touch points’ when the limits of self-service have been reached. There is an expectation that the person in the store or on the other end...

01 Apr

Are you emotionally fit for executive leadership?

In today’s business environment, customers want more and expect the best, as do employees and shareholders. High expectations from a range of stakeholders mean business leaders are under greater pressure to deliver results and always be switched on. This kind of intensive emotional labour can...