The latest engagement insights across the enterprise
Our ongoing annual research and reports use robust methodologies to give you the latest insights and information into industry trends. Through our extraordinarily engaged team we aim to provide you with relevant, meaningful and timely research into the world of employee and customer engagement and emotional intelligence.
Emotional Intelligence Report 2016
At FuturePeople, we believe higher engagement underpinned by Emotional Intelligence (EI) is part of the solution and needs to be high on the agenda. Engagement needs to be championed at all levels of government and within enterprise. That’s why we are leading an engagement movement to get the dialogue started – The Heartonomics™ Movement.
Heartonomics Report 2015
The results of our 2015 industry report suggest that there is a gap between conversation and reality when it comes to employee and customer engagement. Recruitment, attrition and leadership continue to remain as the biggest challenges. Harnessing emotional intelligence and linking employee and customer engagement is the key to getting ahead.
The Flexibility Report 2013
The results of Australia’s first contact centre flexibility survey. Includes why flexibility in the contact centre environment is the key to attract and retain talent, and how to improve effectiveness and the bottom line.