FuturePeople | Industry Insights
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Industry Insights

The latest insights from the service industry

We are committed to delivering you the latest insights so that you can stay ahead. Our collaboration of media, data and analysis ensures that FuturePeople deliver on their promise to you to be the industry leader.

The contact centre trend, salary & leadership report 2013

Learn what your peers are doing in leadership development, which industry trends will dominate in the future, and the remuneration benchmarks in all the key contact centre roles.

The contact centre trend, salary & leadership report 2012

Covering the secret to happy staff, understanding jobseekers and a salary spotlight. Including who’s earning what, this report gives you an insight into how to avoid the costs of high staff turnover and drive profit.