Home Loan Representative

04 Jul Home Loan Representative

Reference Number: 33833993
Job Type: Full Time
Location: NSW
Resident Required

We are looking for a Customer Service and Sales Consultant to join our Contact Centre based in the CBD. This is a fast paced, results driven environment, with excellent opportunities to develop your skills and play your part in sustaining and growing customer owned organisation.
Benefits you can expect: 

  • Extensive training with ongoing coaching and opportunities for career progression
  • An attractive reward and recognition program
  • Excellent commission structure
  • Opportunity to obtain your RG146!
  • Developing your skills in the financial services sector
  • Clear career progression plans

The key duties are as follows:

  • Provide exceptional support to our borrowers by offering internal account and post settlement service and assistance
  • Handle inbound phone calls, to agreed service levels, and provide accurate and in-depth assistance that exceeds the customer expectation
  • Identify sales opportunities with a borrower across our product offering and refer customer leads for conversion
  • Manage a variety of outbound customer call campaigns to increase customer satisfaction and consistently deliver exceptional service and sales results
  • Maintain accurate customer data by ensuring our systems are up to date with detailed and accurate history notes.

About you

  • Financial services background
  • Ability to identify up-sell and cross-sell
  • Respond to customer requests via email and phone
  • Tier 2 Accreditation (or willing to complete)
  • Strong work ethic, initiative and time management skills
  • Want to learn and enhance your career within lending.
  • Enthusiastic, passionate, driven, self-motivated, dedicated and responsible

Why wait a fantastic opportunity – APPLY NOW, interviewing immediately!!

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

To view all current jobs, please visit our website and facebook pages.

Neha Reddy
02 9024 2900