News & Industry Trends

02 Aug

Recruit for EI to Enable Diversity

“Strength lies in differences, not in similarities.” Stephen Covey   Diversity is a hot topic in the business community, especially as the need for innovation increases. Whilst the value of recruiting for diversity is clear, creating the culture for diversity to flourish in requires a change to the...

07 Jun

Enhance Employee and Customer Engagement

Enhance Customer Engagement with Emotional Intelligence Smart organisations recognize that engaging customers with emotional intelligence is the key to enhanced performance and profits We all know that the best leaders are high in EQ. But what about the role of EI in customer engagement? The rise...