12 Mar

Customer Service Tips

If Mother Teresa were a customer service agent… She’d definitely know she was on the front line. After all, you’re the first person a customer ‘meets’ – even if it’s on the phone. In fact, someone who’s satisfied with their contact centre experience is a whopping 174%...

12 Mar

Three simple ways to boost your career

No matter what job you’re in or where you are in the ‘pecking order’, there’s always some simple things you can do to advance your career, or improve your status (and pay rise prospects) with your current employer…here’s three.   1) Become an expert This doesn’t mean you...

12 Mar

If you’re happy, your customer is too

Do you work in a Sydney call centre, and want to keep your customers happy? Well a study has found there’s a strong link between how happy an organisation’s workers are, and how happy their customers are. The research – lead by Heiner Evanschitzky from Aston University –...